longmuirj's profile

New Poster


2 Messages

Sunday, May 21st, 2023 1:41 AM

Scrolling your favorites on the X1 Remote

Hello, I just upgraded my cable box and remote, but the new remote does not have the "favorite" button like the old one where you can scroll only through your favorites. How can I get the new remote to scroll only my favorites without having to go through the full channel list? Thanks. James.


Official Employee


226 Messages

18 days ago

Hello, @longmuirj. You can pick up a new remote at any time just by visiting one of our Xfinity stores. We would also be happy to look into the options to ship one to you as well. 

Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it




99K Messages

14 days ago

The concern is not "Xfinity Home App" help related. Topic moved here to the proper help section for assistance. 

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