user_zujcnj Thanks for posting on our community forums. I'm sorry to hear the TV box is stuck in the preparing channel lineup screen. We'd like to help get this fixed. Have you tried any troubleshooting steps so far? Such as rebooting the box manually or through the Xfinity App? We also recommend you check the coaxial cable on both ends (wall plate and box) to make sure it's tight. Let us know if that helps.
Same thing is happening to me and I have verified all coaxial cables (on both ends) are tight. Screen is still stuck on, “Preparing your channel lineup…”
We are having issues as well. Ever since they did work in our neighborhood to enhance the system, we have had major issues with our remote working and needing to reboot modem. then screen freezes and we do the whole thing over again.
@user_aabkjk Thank you for connecting with us about the trouble with your services. We are happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDilary
Official Employee
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1.8K Messages
6 months ago
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user_ohppyf
1 Message
2 months ago
Same thing is happening to me and I have verified all coaxial cables (on both ends) are tight. Screen is still stuck on, “Preparing your channel lineup…”
1
0
user_aabkjk
2 Messages
2 months ago
We are having issues as well. Ever since they did work in our neighborhood to enhance the system, we have had major issues with our remote working and needing to reboot modem. then screen freezes and we do the whole thing over again.
1
0