machado22's profile

Contributor

 • 

124 Messages

Saturday, February 21st, 2026 8:22 PM

screen pixelating constantly for months while watching Comcast programs

For many months now I have encountered this issue no matter which HD channels I am watching. Why does this continue to happen? This occurs at least 10 times an hour and lasts about 2-3 seconds. When this does occur I will miss the audio/video for that duration as well. To say this is disruptive to my viewing experience is an understatement. I have previous refreshed my cable box and followed the system refresh instructions. Those tasks did nothing to correct the problem.
Today I am watching programming on the DVR and live TV, and the pixelating continues non stop. I cannot watch anything on Comcast without this happening.

 Can someone please have this checked out? 

Oldest First
Selected Oldest First

Official Employee

 • 

2.1K Messages

5 hours ago

Hello, @machado22 thank you for reaching out over Xfinity Forums. I completely understand how the pixelation/sound issues is problematic when trying to view your DVR recordings and live programming. I appreciate the update of already trying some troubleshooting, so sounds like you know how use the Xfinity App to run that: https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app

I'd like to investigate further, when you have time. Could you please send our team a direct message with your full name and full address?

 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

forum icon

New to the Community?

Start Here