Hi user_99zzvd, and thanks for joining us here in the community forums! Nothing ruins a viewing experience like a pixelating picture, so I'm sorry you're not getting the best picture. To get a better idea of what's occurring, can you provide a short list of the channels that are having issues, and any troubleshooting steps you've already taken? Also, does the issue occur intermittently throughout the day, or is it more or less a constant issue regardless of the time of day?
XfinitySean
Official Employee
•
999 Messages
5 hours ago
Hi user_99zzvd, and thanks for joining us here in the community forums! Nothing ruins a viewing experience like a pixelating picture, so I'm sorry you're not getting the best picture. To get a better idea of what's occurring, can you provide a short list of the channels that are having issues, and any troubleshooting steps you've already taken? Also, does the issue occur intermittently throughout the day, or is it more or less a constant issue regardless of the time of day?
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