1 Message
Scrambling of channels
I have tried to call xfinity for weeksand all I get is A.I. and there is no way of telling A.I I have channels.that are scrambling!! I pay over $300.00 a month and these scrambling channels are happening too much!!
1 Message
I have tried to call xfinity for weeksand all I get is A.I. and there is no way of telling A.I I have channels.that are scrambling!! I pay over $300.00 a month and these scrambling channels are happening too much!!
XfinityDena
Official Employee
•
2.7K Messages
2 months ago
Thank you for reaching out @user_668uzq I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache as it prevents my kids from being entertained while I am working!
We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
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