2 Messages
Scheduling a tech appointment is harder than it should be
We've seen degradation of our tv signal for a long time and now we want to have a technician come out to assess and make a recommendation on next steps. I've gone through the troubleshooting that the "assistant" recommended but can't get a "schedule a tech appointment" option through the app's bot.
We live in a heavily forested rural area and the tv/cable lines are definitely sagging/drooping through trees.
How do we move forward? Can someone contact us?
Thanks.
XfinityMarcos
Official Employee
•
1.9K Messages
6 days ago
Hello user_frdowx, I love to watch my recordings and sports on the weekend with the Stream app, so I can imagine how annoying the TV signal issues would be. I'm glad to hear you were able to run through those troubleshooting steps, usually, if the app determines a tech visit is needed, you do get the option to schedule one. Let's get on the same page and go through some remote troubleshooting steps together. If a tech is still needed, I can help with that as well. I'd just like to resolve it sooner if possible. What type of signal issues are you seeing on your end?
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