U

Visitor

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1 Message

Sunday, November 20th, 2022 9:00 PM

Closed

Scheduled Recordings

I had a lot of shows scheduled to record and also shows previously recorded that are not showing up any longer.  I still had 65% left on my DVR.  What happened?

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Accepted Solution

Valued Contributor

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406 Messages

3 years ago

Thank you for reaching out on the forums, @user_259081! I'm sorry you're having some issues with the DVR service. There was a known issue that came up today, and it looks to have been resolved. Are you still experiencing the same problem?

Visitor

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1 Message

3 years ago

I'm trying to record LegoMasters. How do I fix it?

Problem Solver

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339 Messages

Hey there! 

 

 

Were you able to resolve your recording issues? 

I no longer work for Comcast.

Visitor

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1 Message

3 years ago

My DVR is refusing to record some shows and I'm unable to determine why.  For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show.  This is what I've tried:

  • There are no other shows scheduled at the same time, so its not a conflict issue. 
  • My DVR is 9% full and should have plenty of space. 
  • Multiple times I've done a Restart/System Refresh/actually unplugging the DVR
  • Issue is the same whether I'm using the xfinity remote or the xfinity phone app

Visitor

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3 Messages

3 years ago

Also having this problem as of yesterday. None of Xfinity standard troubleshooting steps work. 

Gold Problem Solver

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8K Messages

3 years ago

Looks like this problem is back. All scheduled recordings disappeared from online/Xfinity Stream, but still show up on my DVR.

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