U

Visitor

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1 Message

Sun, Nov 20, 2022 9:00 PM

Scheduled Recordings

I had a lot of shows scheduled to record and also shows previously recorded that are not showing up any longer.  I still had 65% left on my DVR.  What happened?

Accepted Solution

Official Employee

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210 Messages

8 days ago

Thank you for reaching out on the forums, @user_259081! I'm sorry you're having some issues with the DVR service. There was a known issue that came up today, and it looks to have been resolved. Are you still experiencing the same problem?

Visitor

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1 Message

6 days ago

I'm trying to record LegoMasters. How do I fix it?

Official Employee

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196 Messages

Hey there! 

 

 

Were you able to resolve your recording issues? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

6 days ago

My DVR is refusing to record some shows and I'm unable to determine why.  For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show.  This is what I've tried:

  • There are no other shows scheduled at the same time, so its not a conflict issue. 
  • My DVR is 9% full and should have plenty of space. 
  • Multiple times I've done a Restart/System Refresh/actually unplugging the DVR
  • Issue is the same whether I'm using the xfinity remote or the xfinity phone app

Visitor

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3 Messages

5 days ago

Also having this problem as of yesterday. None of Xfinity standard troubleshooting steps work. 

andyross

Gold Problem Solver

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7.5K Messages

5 days ago

Looks like this problem is back. All scheduled recordings disappeared from online/Xfinity Stream, but still show up on my DVR.

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