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user_1qbppq
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4 Messages

Friday, January 3rd, 2025 9:23 PM

scheduled recordings missing

All of my scheduled recordings are missing.  How do I get them back?  I have already contact customer service 3 times and each time I get no human customer service rep and each time the automated assistance has reset my X1  modem.  Nothing so far has worked.  Also, I am unable to select a new program to record.  Please help.

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Updated 

6 hours ago

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user_igspcy

1 Message

3 days ago

I am having the same issue. Did you ever get a resolution?

3

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user_1qbppq

4 Messages

No, not yet.  I am on with the live advisor now.  It has been more than 5 hours since I started this journey, and it is still not fixed.   I'm worn out   LOL

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3 days ago

0

user_a666d2

9 Messages

I have the same problem. I’m on hold right now.  I don’t ask for much in life. Pay so much for cable. I just expected to work. Is that too much to ask

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3 days ago

0

XfinityMarcos

Official Employee

 • 

2K Messages

Hi user_igspcy, are you having issues with all of your recordings, or a specific few? I love to kick back and catch up on my recordings over the weekend, so I get why you're reaching out for this. I have your back and will do all that I can to help. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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user_a666d2

9 Messages

3 days ago

I have the same problem.  I went to go watch my TV shows for today that I reported and I was missing one so then I was looking and I want to schedule recordings nothing’s there.  I’m on hold right now. 

3

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user_zpbkuv

3 Messages

Please let us know what they say because I can’t seem to get anywhere 

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3 days ago

user_aotld2

2 Messages

I texted back and forth with tech support last night -- Did all the "usual fixes"   -- Said he was "sending signals" to refresh -- Nothing was happening here --  Said it was showing signals were being sent and nothing wrong with my box

Spoke to a friend at breakfast this morning -- Same issues -- SHe lives 30 miles from me

Traded in my DVR box for new one at Comcast this morning -- SAME FRICKING ISSUES

Oh well; maybe in the 24-48 hours they told someone else...

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2 days ago

0

XfinityEricB

Official Employee

 • 

1.8K Messages

 

user_aotld2 Thanks for reaching out with the recording issue. This was a known issue we have since resolved. Are you still running into any problems with setting the recordings in?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 hours ago

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mysterycrystal

New Poster

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2 Messages

3 days ago

Same here and I tried record a show that’s currently on and it won’t record at all. 

3

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user_a666d2

9 Messages

Well I called them after being a hole for 25 minutes. And they stink because the guy tells me that I have to have a service plan for them to be able to talk to me and help me troubleshoot it. Are you freaking kidding me

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3 days ago

0

user_a666d2

9 Messages

I can’t record either

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3 days ago

0

XfinityVianney

Official Employee

 • 

1.8K Messages

 

mysterycrystal, thank you for reaching out to let us know. I appreciate your time and efforts so far. I know it hasn't been easy for everyone running into this issue, but we'll do our best to help. We did see it was resolved for many reaching out. How is everything on your end today? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 hours ago

0

user_zpbkuv

3 Messages

3 days ago

Same problem here!!!!

And their troubleshoot wks a complete waste of time. I pay way TOO much for this nonsense. 

(edited)

1

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XfinityAmandaB

Official Employee

 • 

1.7K Messages

 

user_zpbkuv I am sorry to hear you also have an issue with your DVR. This was a known issue but was resolved earlier today. Are you still having issues with your recordings? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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23 hours ago

0

Dreaca752

1 Message

3 days ago

Glad I'm not the only one. Thought it was me

1

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XfinityLinda

Official Employee

 • 

1.4K Messages

@Dreaca752 This issue was resolved earlier today. If you are still having issues with your recordings, we ask you to unplug and restart your cable box to make sure the update pushed through to correct the issue. Let us know if it has not resolved for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 hours ago

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user_1qbppq

4 Messages

3 days ago

I am going to an Xfinity store tomorrow to exchange my dvr box.   I continued to contact customer service until 830 pm and it was non productive.    

2

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user_a666d2

9 Messages

I guess I might have to do that myself. Let me know what happens

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3 days ago

0

user_zpbkuv

3 Messages

I’m going to cancel it all together  

I’ve spent way too many hours/days dealing with their service issues AND over billing my account . Enough $$$ in wrongful billing that I was assigned a person at the very top to get to the bottom of it and fix it. This has been going on for years. 
I’m not wasting anymore time. 

(edited)

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3 days ago

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user_wf79pk

1 Message

2 days ago

I’m having same issue. I have no cable box and using Amazon Fire Stick but same issue in iPad app. I’ve been online with Xfinity support for 2 hours. The keep resetting my account and ask me to try again. How was this resolved last Feb 2023? I see a forum stream on the same issue. 

1

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XfinityJamesC

Official Employee

 • 

1.8K Messages

Greetings, @user_wf79pk! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this recording issue. We received reports that this has been resolved, but please let me know if you continue to experience issues. Our amazing community is always ready to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 hours ago

0

user_1qbppq

4 Messages

2 days ago

UPDATE. Went to the Xfinity store.  It is a system outage.   Xfinity is aware.  No time provided for the fix.   

3

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user_a666d2

9 Messages

I finally spoke to them again.  They said that it is known issue and should be fixed in 24-48 hrs. They said the scheduled will come back and anything you have to set to record will record.  I asked for a credit to my acct since i pay for the dvr—still on with them

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2 days ago

0

user_a666d2

9 Messages

@user_1qbppq​ oh I just  saw your message.  that’s exactly what I was told.  make sure you call and ask for a credit!!!!!!!!!!!  You would think they would put this on the web site or post it on Twitter

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2 days ago

0

XfinityAmandaB

Official Employee

 • 

1.7K Messages

 

user_1qbppq Thank you so much for stopping in for help with your DVR issues that would be frustrating and I appreciate you reaching out for help. We did have a reported issue in one region that was resolved earlier today but this did not impact customers everywhere. If you have time could you check to see if you are still running into the same issues?  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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