burnsieboy's profile



31 Messages

Friday, July 15th, 2022 4:06 AM


Scheduled recordings disappeared after power outage

Lost power due to storm. When power was restored all my scheduled recordings were gone. Tried reset, refresh, powered down DVR, and finally tried resyncing DVR, none of these procedures worked.

Any ideas as to what I can try next in order to recover my scheduled recordings?



71 Messages

1 year ago

Hello @burnsieboy, I would be happy to assist you with your scheduled recording issue. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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