New Poster
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2 Messages
schedule appointment
My TV picture is distorted when using cable channels but not when streaming. I’ve done all the usual troubleshooting and believe the set-top box needs replacing. I want to schedule an appointment for a technician to come to my house and have jumped through all the hoops as requested by the bot. Please, I want to speak to a live agent schedule an appointment.
XfinityKei
Official Employee
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1.7K Messages
8 months ago
@Hogan326 I'm sorry to hear you're having an issue with the picture quality on your cable box. I can schedule a tech for you. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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