New Poster
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3 Messages
Saved movies on DVR disappeared
Just had to change out my cable Xfinity box. Went to look for my recorded movies on the DVR, and half of them are gone. Some of these are older TV shows that I have the entire last season recorded that I can't find again. The DVR memory was not full. How can I get them back?
I would never have swapped out Xfinity cable boxes had I known that these movies and TV shows would disappear. What can I do?
CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
For future reference
https://www.xfinity.com/support/articles/x1-dvr-cloud-technology-general-faqs
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lesmikesell
Contributor
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532 Messages
6 years ago
Does that happen even if the space is otherwise available? That is, if you had 6 one hour shows set to record daily but only keep one episode, would another slightly older show disappear from the cloud in 10 days as you rolled through 60 hours even if you never stored 60 hours worth at once?
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lesmikesell
Contributor
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532 Messages
6 years ago
That says deletions are 'as space is needed' or can be marked to save for a year. Yet people seem to complain about having recordings newer than a year lost when they swap boxes and ending up with less than 60 hours of content remaining in the cloud. I don't have personal experience with this.
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janet_s
Visitor
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1 Message
4 years ago
This happened to me. It even happened to the saved movies I saved for a year. I called Comcast and the lady was able to get them back.
The next day, they were gone again! I looked in the deleted section and they weren’t there.
At the top, where you can put your movies in alphabetical order, to the right of that, there’s a “filter all”. I did don’t know what that was and still don’t, but I clicked on it, and ALL of my movies returned!!! Yay!
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