Visitor
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2 Messages
Samsung TV not working with xfinity small box
The tech tried to hook up my Samsung TV to the small box in bedroom and it's doing nothing. I have another Samsung TV in 2 other bedrooms working fine...what is the deal?
Visitor
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2 Messages
The tech tried to hook up my Samsung TV to the small box in bedroom and it's doing nothing. I have another Samsung TV in 2 other bedrooms working fine...what is the deal?
XfinitySeth
Official Employee
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1.7K Messages
1 month ago
Howdy user_0mmjhi 👋 I'm glad to hear you had gotten some help from one of our technicians on getting the X1 TV boxes setup in your home, but sorry you're running into issues with one out of the three you have. More than anything we want to enauere you're able to get your channels wherever you need them, so we're happy to help!
Was the technician unsuccessful in getting the box to work with your TV while they were there, and if so did they suggest any reason as to why that could be?
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user_0mmjhi
Visitor
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2 Messages
27 days ago
Another tech came out about the same thing and it was a problem with the box. He switched it out and it works perfect!
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