Hi user_fwgc7a, thanks for reaching out here on the community forums! When you say your TV isn't recognizing the box, do you mean that you're not receiving a signal when switching to the input the cable box is connected to, or is it not recognizing that it's a piece of Xfinity hardware? I have a Samsung myself and I know it has the ability to communicate with the X1 box and automatically label it as such. Also, to avoid any repeating anything you've already tried, what troubleshooting have you already performed to try to fix your issue?
user_ydr47m - Hello! Thank you for choosing Xfinity and for joining us here. You'll know your Xfinity TV Box is working properly when it displays a live TV picture on the correct input, responds to remote control commands, and shows a solid or softly glowing power light. If the box is not freezing on a welcome screen or displaying an error message, it is generally functioning as expected.
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EG
Expert
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121.5K Messages
3 months ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the TV help section for assistance.
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XfinitySean
Official Employee
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1K Messages
3 months ago
Hi user_fwgc7a, thanks for reaching out here on the community forums! When you say your TV isn't recognizing the box, do you mean that you're not receiving a signal when switching to the input the cable box is connected to, or is it not recognizing that it's a piece of Xfinity hardware? I have a Samsung myself and I know it has the ability to communicate with the X1 box and automatically label it as such.
Also, to avoid any repeating anything you've already tried, what troubleshooting have you already performed to try to fix your issue?
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user_ydr47m
Visitor
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1 Message
14 days ago
how do i know if my xfinity box is working
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