Visitor
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2 Messages
Samsung tv blanks out randomly
This is a problem with your service and I need answers now . Apparently your systems firmware updates causes problems
Visitor
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2 Messages
This is a problem with your service and I need answers now . Apparently your systems firmware updates causes problems
suzi69
Visitor
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4 Messages
3 years ago
I agree! I am so beyond frustrated. The last SIX months my Tv has been pixelated when trying to watch something. Reruns and live! Absolutely unacceptable. My tv works fine when I use HULU or NETFLIX or my Samsung TV. But whenever I use xfinity it [Edited: "Language"] out. Figure it out
(edited)
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CCElizabeth
Problem Solver
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908 Messages
3 years ago
Hello @Hokiemike64. Thank you for taking the time to create this post. I know that a blank TV can be frustrating when you want to watch your favorite programs. You're in the right place for help!
May we please know more about the issue you're experiencing? Is this happening on X1 or the Xfinity Stream app? Is it happening while watching live, recorded, or On Demand content? Does your internet go out with the TV? TIA!
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