samsung smart tv and xfinity

I swapped out my old xfinity box for a new one due to sound issues. In the old samsung box when I pressed the menu on the samsung remote one of my options was an xfinity icon, then netflix, etc. Now with the new xfinity box I have to hit the menu button and scroll over to the source tab and then select a comcast button with the word xfinity in the middle of it. this is a pain to step through this process everytime I want to switch between a preium channel and xfinity. Long ago I had a concast business account but now only xfinity. How can I get back?

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XfinityChristy

Official Employee

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3.1K Messages

11 hours ago

bhassel Hello, and thank you for reaching out via our Xfinity Community Forums. I can understand how frustrating that would be, especially when you were used to accessing Xfinity directly from the Samsung TV menu. It sounds like the TV may be recognizing the new TV Box differently than the previous one, which can sometimes affect how Samsung's Smart Hub or Source menu displays connected devices.

To help us better understand what's changed, can you let us know:

What model Samsung TV you have?
Which Xfinity TV Box you were using previously and which one you received as the replacement?
Is the new box connected to the same HDMI port the old box used?

We'd be happy to help look into this with you and see if there's a way to restore the previous experience or simplify switching between your TV apps and Xfinity service.

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bhassel

samsung smart tv and xfinity

XfinityChristy

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