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user_seqexu
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Thursday, August 29th, 2024 1:55 AM

Same!

A tech was just here last week and replaced my previous box that died after a system update. Now with the new box, my recordings are pixelating about every 5-10 minutes. The previous box didn’t do this before it died. Just this new box. I think I need a replacement box too. 

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14 days ago

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XfinityRichard

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15 days ago

Hi there, @user_seqexu Thank you so much for your time and patience. I'm very sorry for the trouble you are having with your new box. Since it's been a few days since you last posted, are you still experiencing pixelating every 5-10 minutes? If so, please reach back out so we can get you taken care of.-Richard

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user_seqexu

3 Messages

@XfinityRichard​ Yes, it’s with DVR recordings recorded with the new box I received. 

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14 days ago

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XfinityRichard

Official Employee

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1.2K Messages

Hi there, @user_seqexu ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with your concerns regarding the DVR recordings being pixelated. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

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