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Monday, December 4th, 2023 3:13 AM

runaway volume

the volume on my TV kept going all the way up or down based on whatever direction I had last gone.  it was happening suddenly even when no one even near the remote.  it was as if some invisible person was holding the volume button.  it started suddenly and Ive had both TV and remote for  more than a year with no such problem. 

I changed the batteries and it stopped happening, but that doesn't seem to me like that should be a battery problem 

Official Employee

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423 Messages

3 months ago

@user_v5yj2x Batteries dying definitely affect how your remote operates, if you are still having trouble after replacing the batteries please reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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