Roku volume issue

I have 3 Roku devices on different brand tv’s and all have an issue with the sound level going up or down (to high or

to low). Only way to correct is to go to another channel which returns the volume to correct level. Roku software is up to date. Another tv is Roku brand which works fine. I think the issue is with Comcast.

Responses

XfinityRichard

Official Employee

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1.4K Messages

1 year ago

Thank you so much for your time and patience, @jeffersonj I can most definitley see how annoying that would be to keep having to do that! Please be assured, I'll get you taken care of! Is this happening on 1 single channel or is this happening on multiple different channels?-Richard

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user_jj5124

Visitor

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3 Messages

I received at message from XfinityJohnG around Oct 19th. (@user_bqtuu7). "Right now the latest information I found on that volume issue is, that it is not a Xfinity issue, and it isn't isolated to the Xfinity Stream app, that issue may occur with other apps on the Roku. Roku has confirmed this is an issue on their end, caused by a software update to their devices that they initiated. Roku is working to resolve it, but it may be several months before a fix is implemented."

1 year ago

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user_jj5124

Roku volume issue

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