2 Messages
Roku TV not getting signal from X1 cable box
I recently bought a Roku Class Select Series TV and hooked up the X1 cable box to the TV's HDMI port. When I turn on the TV, it gives this message: "Xfinity X1, no signal (is it on?). I can unhook the HDMI cable from the back of the TV and plug it back in, and then it will usually come on. If the TV is off at any time, it will not recognize the cable box. Help!
XfinityAlyssaA
Official Employee
•
1.4K Messages
2 months ago
Good evening @user_zpgztw, and thank you for reaching out on our Community Forums with your cable box issues. We appreciate your time and hope you are otherwise having a wonderful week. We're happy to troubleshoot your TV X1 box connection issues further and appreciate you providing us with the error message you are receiving. May I ask if you have tried any troubleshooting steps yet? For example, have you tried resetting your cable box? You can try resetting your cable box by following the instructions listed here https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box.
May I also ask if you are experiencing any connection issues on any other devices or just the Roku TV?
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