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user_725693
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2 Messages

Thu, Nov 11, 2021 5:21 AM

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Rewind, pause live tv

I have just replaced my old cable box with a new X1 box and when I try to rewind or pause I get XRE-00272 incompatable sd card message. I can't locate a place for a SD card. What am I missing? Rewind , Pause and fast forward functions are not working. Any ideas?

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Updated 

6 m ago

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user_725693

Visitor

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2 Messages

6 m ago

It is still giving me sporatic issues with live tv as well as my recorded programs. In record playback the picture  seem to skip and jump around. I do not even know where the sd card is located.The closest xfinity store is 35 miles away, I would prefer to have it shipped. Thank you for your help in this matter.

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XfinitySheila

Official Employee

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313 Messages

Hey there! I'd love to help.

Please send me a private message with your name and address to get started. 

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 m ago

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XfinityEmilyB

Official Employee

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545 Messages

6 m ago

Welcome to our community forum, @user_725693! Thank you for reaching out to us here about the error you're getting on the new cable box. I love to relax and watch TV at the end of the day so I'd be upset if I was having issues. If you haven't removed the SD card and it's still seated properly, we may need to replace the box. Would you prefer to swap it at your local Xfinity service center or have it shipped to you?

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