Rewind function

You have removed the function of rewinding a live program after viewing a recording

I will be investigating of services because I want that feature in addition your services are too costly and customer service is HORRIBLE.

I am sure I won’t be with your service very long

Responses

XfinityChelseaB

Official Employee

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1.2K Messages

1 year ago

Hello @user_b2hsf7, We appreciate all our customer's feedback and always encourage providing all your feedback here:

https://bit.ly/3hhUqdT

https://support.xfinity.com/svp-contact-form

Please let us know if there is anything we can do to help.

2

0

Berkbaby

Visitor

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8 Messages

hi Chelsea,

I sent a message to the support link above. the main X1 box does not retain the live channel buffer when you watch a recorded show or steam from an app.

it was a feature on the main X1box, now it acts the same as the add on cheap little x1 remote boxes. I'm not sure why they would purposely change a feature that the box hardware is capable of performing? I switched X1 boxes and this feature worked until the overnight x1 update.

1 year ago

0

ccRuben

Retired Employee

•

729 Messages

To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
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• Press Enter to send it

1 year ago

0

U

user_473baa

Visitor

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2 Messages

1 year ago

Has anyone received a response from Xfinity that resolves the rewind live TV after watching a recorded video? We’ve been using this feature for years and the functionality was removed several months ago. We got a new X1 box and issue still exists.

3

U

user_473baa

Visitor

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2 Messages

This has to be a result of a recent software update.

1 year ago

Berkbaby

Visitor

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8 Messages

It is in their software, I went to the store got a new X1 box and the box worked as before.

The next day after the overnight update I was no longer able to rewind the live program.

1 year ago

0

XfinityLinda

Official Employee

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1.4K Messages

@user_473baa Thanks for connecting with us here. We apologize the update is not what you wanted. You are welcome to provide your feedback here:

https://bit.ly/3hhUqdT

https://support.xfinity.com/svp-contact-form

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1 year ago

0

X1

user_b2hsf7

Rewind function

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XfinityChelseaB

Berkbaby

ccRuben

user_473baa

user_473baa

Berkbaby

XfinityLinda

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