Visitor
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1 Message
Rewind and Fast Forward
When I rewind or fast forward and resume playing the program, the program never resumes at the point I hit play. It always jumps forward or backward several seconds depending on the whether I am rewinding or fast forwarding. I push play when I want the program to play. How do I get my DVR to stop auto advancing or auto rewinding? This is driving me nuts.
Responses
andyross
Gold Problem Solver
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6.9K Messages
1 m ago
This has been around for a long time, even before X1. It's supposedly trying to adjust for human reaction time.
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XfinityJosephB
Official Employee
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52 Messages
1 m ago
I can definitely understand how that would be frustrating! I like to skip past most commercials myself too. I can take a look at this with you for a closer look if you would like! @user_651c6f, you can reach out to me by following these steps.
To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
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• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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