Visitor
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2 Messages
Restore Master Bedroom Box
Unfortunately, when my service was restored they failed to reinstate the Master Bedroom Box
Visitor
•
2 Messages
Unfortunately, when my service was restored they failed to reinstate the Master Bedroom Box
XfinityThomasB
Official Employee
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2.7K Messages
4 years ago
Hmm, that is super strange, traditionally the signal that would fire up all the boxes goes to everything. Could you please do me a favor and just manually power cycle the box? That should allow everything to come back on. Appreciate your patience with all of this! We are going to make sure you are able to get back to enjoying the service.
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XfinityThomasB
Official Employee
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2.7K Messages
4 years ago
Let's get this all sorted out!
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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