JanGisela's profile

New Poster


5 Messages

Thu, Oct 21, 2021 9:56 AM

Restarting services after seasonal convenience plan

I missed automatic restart due to the my equipment was not connected. How now to initiate restart?

Official Employee


241 Messages

1 m ago

Good morning, @JanGisela, and thank you for reaching out through our Community Forum for assistance with getting your services up and running after being on a Seasonal plan! I'm sorry to see that you were experiencing difficulties in getting reconnected. Are you still having some service issues, or have you since been able to connect?


If you still need some help, please send us a Private Chat Message, and we'll be glad to take a look into this with you.

To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select “Xfinity Support” and you will be able to speak with the next available specialist.

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