Resolution to RDK-03004 error and 1PST displayed on just installed x1 box

I thought this was funny after I finally figured it out. I couldn't get X1 box to connect. Message is to tighten cables and restart. Everything I found about this error is that it was a poor signal and there were likely too many splitters. This didn't make sense since I had my own cable tuner that worked perfectly with the same signal. I finally resolved the issue by removing the filter marked TNB6-40P5/13 from when I had attibi (before Comcast took it over in my area) installed. Has anyone else encountered this issue? I'm sure a tech would have seen that and removed it right away.

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Rustyben

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24K Messages

1 y ago

@TomS_77 wrote:

I thought this was funny after I finally figured it out. I couldn't get X1 box to connect. Message is to tighten cables and restart. Everything I found about this error is that it was a poor signal and there were likely too many splitters. This didn't make sense since I had my own cable tuner that worked perfectly with the same signal. I finally resolved the issue by removing the filter marked TNB6-40P5/13 from when I had attibi (before Comcast took it over in my area) installed. Has anyone else encountered this issue? I'm sure a tech would have seen that and removed it right away.

good job. obviously not part of an xfinity installation.

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TomS_77

Resolution to RDK-03004 error and 1PST displayed on just installed x1 box

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Rustyben

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