wantanbe Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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XfinityChelseaB
Official Employee
•
1.6K Messages
5 days ago
Hello @user_4afc2j, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Please check out Remote control buttons don't work — Troubleshooting or Pair and program your Xfinity Voice Remote and let us know if that helps.
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