Visitor
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1 Message
Reset cable box
Just installed splitter to enable new Xfinity internet and Xfinity cable tv (no subscription services) to work from one plug in wall. Have tried unplugging box, pushing the button to reset, etc still no picture. Just the message that the channel will be available shortly. It’s been way over half an hour since we started trying to correct. What else can we do?
XfinityMarcus
Official Employee
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2.1K Messages
1 hour ago
user_84g511 thank you for using the Xfinity Community Forums page to reach out today regarding your cable box. I am happy to assist you with getting your equipment back to functioning as intended. Let's pull up your account to get started. Can you send over a direct message with your full name and complete service address included?
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XfinityMarcus
Official Employee
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2.1K Messages
1 hour ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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