Hi @holly_m! Thank you for reaching out on Xfinity Forums for help with this TV issue. How frustrating that you're seeing an error message! No worries, I can definitely help.
We have a few different ways to reset the cable box listed here. I prefer to use the Xfinity My Account app as the quickest route! Here are the steps:
1. Open the Xfinity My Account app (available for iOS and Android.) 2. Scroll down and select the TV tile. 3. Select Troubleshoot. 4. You will be presented with two options: - System Refresh: fixes most common issues by restarting all the boxes inside your home. (This can take up to 10 minutes.) - Restart Device: will allow you to select one TV Box to restart. (This can take up to five minutes to complete.) 5. Select your preferred method and press Start Troubleshooting.
CCCassandra
Problem Solver
•
502 Messages
2 years ago
Hi @holly_m! Thank you for reaching out on Xfinity Forums for help with this TV issue. How frustrating that you're seeing an error message! No worries, I can definitely help.
We have a few different ways to reset the cable box listed here. I prefer to use the Xfinity My Account app as the quickest route! Here are the steps:
1. Open the Xfinity My Account app (available for iOS and Android.)
2. Scroll down and select the TV tile.
3. Select Troubleshoot.
4. You will be presented with two options:
- System Refresh: fixes most common issues by restarting all the boxes inside your home. (This can take up to 10 minutes.)
- Restart Device: will allow you to select one TV Box to restart. (This can take up to five minutes to complete.)
5. Select your preferred method and press Start Troubleshooting.
Please let me know if this helps!
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