U

Visitor

 • 

5 Messages

Tue, Aug 9, 2022 1:13 AM

Reset cable box every two days

Hi, I have to send a signal to reset my cable box every two or three days to get it to work.  I’ve called multiple times but am yet to speak with a technician.  Can someone please provide technical support?

Accepted Solution

Official Employee

 • 

347 Messages

4 months ago

Oh no! Extremely sorry for any issues with the services. Please allow us to investigate and get this figured out. Does the box reach any specific error message by chance? I was hoping to gather some details on what is happening to help isolate the issue. Appreciate you getting us in the loop!

Visitor

 • 

5 Messages

@XfinityThomasB​ 

Hi - thank you for your reply.  There’s no error message that I’m aware of.  The screen is black. 

When I send a signal to restart the box, it always comes back.  Once I restart it, it’s good for another day or two and then I have to restart it again. 

This only happens with our 4K wireless box.  This started happening about two months ago. 


Thank you 
 

Accepted Solution

Official Employee

 • 

347 Messages

4 months ago

Hmm, it is strange that is repeats like that. There might be some type of coax signal interference. I would like to dig in on this further.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

forum icon

New to the Community?

Start Here