U

Visitor

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1 Message

Tue, Sep 14, 2021 11:03 AM

Resend signal every night

My TVs go black every night I have to resend the signal and unplug my boxes, so annoying. Now the TV that has the DVR box works fine it’s the other regular boxes that give me issues. Had a tech out to replace boxes but that’s not working, whenever Comcast resends signal at night it jams up the boxes. Can anyone help??? Thinking about switching to another service.

EG

Expert

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89.8K Messages

1 m ago

Not "Community Center" related. Concern moved here to the proper help section for assistance. 

Official Employee

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297 Messages

1 m ago

@user_ded15c Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Just to clarify, the TV and cable boxes are both on, but the entire screen goes black? When this happens do you see anything on the screen at all? 

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