Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box

Thanks for the input.  The reason I want a second XG1v4 is that none of the other boxes can buffer more than 20 minutes of live programming if that much.  I'm tired of turning on the TV and wishing I could rewind 30 to 60 minutes to catch what I missed and not being able to do it.  I've been a Comcast customer for at least 25 years (Xfinity keeps telling me 'You're a Diamond customer') and my monthly bills have gotten up to about $365 per month and I feel like I keep having frustrating experiences lately.  It doesn't make sense to me that this is the experience of a longtime customer paying a lot for monthly service.  I'm realizing I have a lot of options.  That said, my current frustration is with these small cloud only boxes.  Years ago, when I was paying a lot less, I had a lot more in terms of DVR and buffering functionality.  I believe some of those features were lost due to patent lawsuits by TiVo.  All things considered, I don't think it's asking a lot to have one more XG1v4 since over time I'll be paying a lot for it in terms of monthly rentals.  It's just disappointing that on recent phone calls, multiple Xfinity reps have guaranteed me I would receive an XG1v4, and I trust them, and then the wrong box keeps showing up.

Hi Joseph,

I appreciate your response. My requests for the XG1v4 have been made over the past few weeks. 

The first one I received was only about a month ago, so I know it's possible.  In fact, I was in the local Xfinity store on Saturday and the rep had one that she showed me but when she checked her terminal, said she couldn't give it to me at that time because it wasn't officially in their inventory.  Advised me to check with her later in the week if Xfinity Forums is unable to help.

As mentioned, the only reason I'm seeking the XG1v4 is for the ability to buffer live TV more effectively and longer than the lightweight Xi6 units.

About a month ago, a technician came to my house and swapped out my primary DVR box that had a hard drive and the local machine architecture.  What a mistake on my part!  That machine was probably over seven years old but it was a great unit.  If I realized what it was getting swapped out for I would have never let him take it.  I wish I could somehow get that unit back! 

If you could at least try to send me the XG1v4, I would greatly appreciate it. 

Thanks again for responding to my post and any possible assistance which will certainly be appreciated!

Best, 

Longtime Comcast user

user_k8zktg you're very welcome 😀 This is a tough topic since it’s hard to predict the inventory status of retired equipment at our warehouse and Xfinity stores. But we will certainly give it a shot. Just send us a direct message, so we can place an order. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." 

Hi Joseph, 

Understood.  I certainly appreciate your help to give it a shot. 

I've sent the DM to Xfinity Support as advised.

Best, 

Longtime Comcast user

Dear Joseph and Xfinity team, 

You guys are awesome. I received the XG1v4 and got it hooked up today. 

That's great and very much appreciated!

Thank you for your willingness to help on this request!  I'm definitely impressed with your effectiveness in succeeding on this objective, where before I'd reached out to you, it was looking pretty challenging!

Thank you!  Hope you have a great rest of the weekend! 

Best, 

Longtime Comcast user