Visitor
•
1 Message
Requesting for a new box that is Multiview capable and . . .
I was told the best way to resolve any Xfinity problem or equipment request is to access it through this Community Support Forum, so here I am ;-)
I just discovered yesterday that Xfinity has a cool service called MultiView (for Sports) and so I used the Voice Remote to access MultiView and the TV screen stated that my older box cannot do this service but for Free they will send a capable box that can do MultiView.
I just got the Xi6 box today BUT I can't use it because it can't be used as a "Primary Box" -
(since I only have one older XG2v2 Box in the house, it has to be a Primary Box.)
So I am requesting the XG1v4 Box that can do everything we need to enjoy the awesome Xfinity services with: Coax IN, 4K, MultiView and it's a Primary Box.
XfinityChelseaB
Official Employee
•
2.2K Messages
3 hours ago
Hello @TopDogDave, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I would need to pull up your account to see what equipment you have and what is available to you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
0
0