Requesting for a new box that is Multiview capable and . . .

I was told the best way to resolve any Xfinity problem or equipment request is to access it through this Community Support Forum, so here I am ;-)

I just discovered yesterday that Xfinity has a cool service called MultiView (for Sports) and so I used the Voice Remote to access MultiView and the TV screen stated that my older box cannot do this service but for Free they will send a capable box that can do MultiView.

I just got the Xi6 box today BUT I can't use it because it can't be used as a "Primary Box" -

(since I only have one older XG2v2 Box in the house, it has to be a Primary Box.)

So I am requesting the XG1v4 Box that can do everything we need to enjoy the awesome Xfinity services with: Coax IN, 4K, MultiView and it's a Primary Box.