Visitor
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4 Messages
Requesting an Xi6 box with a customer-owned modem?
Hi all - I'm hoping to replace a secondary coax HD box with the 4K wireless box. Per this article, this should now be possible even with a customer-owner modem. Can the team here help me swap my current tv box out for the Xi6 wireless one?
Accepted Solution
XfinityMatthew
Official Employee
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918 Messages
1 month ago
Hello @Croquette We can certainly help get one ordered for you. The wireless boxes are only available for shipping and not our store pickup option. So we can send the box, and you just need to return the old one when you can. To get started please send us a direct message with your full name and the service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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