Visitor
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1 Message
Request to Remove TV Services
Dear Xfinity Support,
I am [Edited: "Personal Information"], and I am writing to request the removal of TV services from my account, [Edited: "Personal Information"]. I recently attempted to return my TV box at an Xfinity store, but was informed I need to make this request online first.
As a school teacher, my schedule is very busy, and I am unable to spend time on the phone with customer service. Please consider this email as formal notification to remove TV services from my account. I will return the equipment to the store once this is processed.
Thank you for your time and assistance.
Sincerely,
[Edited: "Personal Information"]
Viper122
Contributor
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166 Messages
30 days ago
Never heard of this. Following
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XfinityJon
Official Employee
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531 Messages
28 days ago
Good afternoon user_HF92. I will be more than happy to assist you with making the requested change to your account. I will need some additional information from you before we can proceed.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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