Visitor
•
3 Messages
Replacing Wifi TV Boxes with XG1v4 DVR Boxes
I've had 3 wifi tv boxes that have been a nightmare in keeping a stable and constant connection. I've been to the local store a couple of times and even replaced them...and I still have random problems with various error codes. To say that I'm very disappointed would be a huge understatement. Just this morning, 2 more error codes on two different tv's. I am done dealing with the wifi boxes and simply want to replace them with the newer coaxial DVR boxes (without wifi). I believe they are the XG1v4 boxes. Bottom line, I'm requesting 3 XG1v4 DVR Boxes to replace the wifi boxes.
I've been a customer for over 20 years and I've never had so many problems with my cable service. I prefer to remain a customer, but if this issue isn't addressed, I'll have to leave and find another provider.


XfinityBrianH
Official Employee
•
2.3K Messages
8 hours ago
Bullit4930 Thank yo for reaching out to us here to let us know about the issue you have been experiencing with your wireless X1 boxes. I would be happy to assist you with swapping out the boxes, I see you have already sent is a Direct Message, so we can continue our conversation in DM!
1
0