Replacement XG1v4 DVR box

My XG1v4 DVR does not respond to the remote and it was determined that the problem was the box, not the remote. I spoke with a customer service representative nearly 2 weeks ago who stated a new XG1v4 DVR would be sent to me. As of today (11/15) I have not received the new box. Do I need to reorder the box?

Approximately 1 year ago when I ordered the original XG1v4 box, it arrived in 2-3 days so not sure what the delay is this time.

Any assistance would be appreciated.

Responses

XfinityKei

Official Employee

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1.1K Messages

1 year ago

@user_328d9f I’m sorry to hear you haven't received your cable box. I am happy to check on the status and send a box to you! As a friendly reminder you may walk into any Xfinity store to pick up a box today! https://www.xfinity.com/local/store-offers. Can you please direct message me your first and last name along with your full service address so that I can assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_328d9f

Visitor

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6 Messages

@XfinityKei Thank you for your help. Shortly after you posted your reply above, the problem I noted above resolved itself spontaneously and the XG1v4 box was functioning properly. I never received a replacement XG1v4 box.

However, beginning this morning, the same problem I noted above has recurred, the box will not respond to the remote. I've replaced the batteries in the remote and rebooted the box but this has not resolved the problem. I would like a replacement XG1v4 box sent to my house.

Thank you!

11 months ago

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X1

user_328d9f

Replacement XG1v4 DVR box

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