Hi there and welcome to Comcast! Thank you so much for reaching out to us here on our Forums page. You are in the right place and we are happy to assist you. These are the boxes we have currently for our customers https://www.xfinity.com/support/articles/x1-hub-vs-companion-box.
Our technicians do keep a limited amount of stock in their vans, we would be unable to guarantee or know for sure. If they do determine it is in need of being replaced, if they do not have one we can always work with you to send one out, or if you have a store nearby equipment can also be picked up.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Some of the stores may carry them now, I can try and take a look at the store nearest you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
tbill1
Contributor
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681 Messages
4 days ago
How come I have the only post of about 100 that doesn't have a reply?
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XfinityRoberto
Official Employee
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1.9K Messages
4 days ago
Hi there and welcome to Comcast! Thank you so much for reaching out to us here on our Forums page. You are in the right place and we are happy to assist you. These are the boxes we have currently for our customers https://www.xfinity.com/support/articles/x1-hub-vs-companion-box.
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