Good evening and happy Sunday @user_pza73a, we appreciate you reaching out on our Forums. Our team will be happy to help send two new cable boxes to your home. To get started on the ordering process, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityAlyssaA
Official Employee
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2.3K Messages
4 days ago
Good evening and happy Sunday @user_pza73a, we appreciate you reaching out on our Forums. Our team will be happy to help send two new cable boxes to your home. To get started on the ordering process, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you further!
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Tek
Problem Solver
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949 Messages
14 hours ago
Unless something has changed the odds of getting a new box are super low. If it is possible to get a brand new one I would love to know. :)
They usually ship you whatever they have in the warehouse, which is refurbished in most cases.
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