Visitor

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1 Message

Friday, January 23rd, 2026 10:53 PM

replacement cable boxes

I would like to have 2 new, (not refurbished) cable boxes sent to my home.

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Official Employee

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2.3K Messages

3 hours ago

Good evening and happy Sunday @user_pza73a, we appreciate you reaching out on our Forums. Our team will be happy to help send two new cable boxes to your home. To get started on the ordering process, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further! 

 

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