New Poster
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4 Messages
Replaced main X1 cable box, secondary box in another room no longer works
Had to replace main X1 cable box. Secondary cable box in another room, which had worked fine for years with the old main box, no longer works. Won’t boot up, eventually says "Sorry, there seems to be some trouble," and prompts me to restart. Msg includes, "! RDK-10000." If I restart, same thing happens.
Old box was an "X1 Hddvr Moto," new box is a "Moto doc mcard," according to information on the receipt. Did they give me the wrong X1 replacement box, maybe?
Any assistance getting the secondary box working again would be appreciated.
XfinityAmira
Official Employee
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4.1K Messages
2 years ago
Hello @User_896622! We appreciate you taking the time to reach out to our team on Forums, and we truly value you as a customer. We certainly want to ensure you have the correct equipment. To best assist you with these concerns, please send us a Direct Message.
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