Visitor
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12 Messages
replace XG2v2 cable box with XG1v4 4K box
Hello,
I had a XG1v4 box, and i wanted to swap it out at the store, so i went in to get it swapped out, but they gave me a XG2v2 box. it works for basic cable, but the streaming channels are horribly slow. Can i request another XG1v4 box sent to me. I heard somewhere that they are not available in the store anywhere. is that true? Send me a DM and i will responde with my user info. thanks.
XfinityMelinda
Official Employee
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335 Messages
13 hours ago
Hello @user_92d1f9, and thank you for posting on our Xfinity Community Forum! We understand your concern, especially after exchanging your XG1v4 and finding that the XG2v2 isn't performing as expected with your streaming content.
While we can review equipment options with you, availability of specific TV boxes, including the XG1v4, can vary by location and inventory. Because of this, we can't guarantee that a local Xfinity Store will have an XG1v4 in stock.
To better understand the issue, are you attempting to watch 4K programming? If so, what error message or behavior are you seeing when trying to access 4K content?
In the meantime, you may find this article helpful for information about XG1v4 equipment and 4K compatibility: Xfinity 4K FAQs.
We look forward to hearing back from you and are happy to help further!
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