Visitor
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1 Message
replace a nonresponsive Xi6-T box
My Xi6-T box will not power up. When it is plugged in it does not power up. We have four of these and I have tried the cables from boxes that work and nothing. These boxes are not in the stores. How can I get this replaced without spending hours on the phone or with the AI assistant.
XfinityJoe
Official Employee
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1.3K Messages
2 hours ago
We'd be happy to help @user_yaxwdi Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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