Repair from update at my complex

At our complex we had a notice of update. Since then both our TVs have pixelated on cable; however there is no pixelation on Netflix or UTube. We have disconnected everything a couple times, but still we are getting pixellation.

Responses

Oldest First

Selected Oldest First

XfinityEva

Official Employee

•

2K Messages

1 month ago

Hey there! Thank you for taking the time to reach out to us via Xfinity Forums! Are you still experiencing this issue? Do you receive an error message? This is only on live TV?

4

0

U

user_lfmezq

Visitor

•

3 Messages

Yes still experiencing this problem and it is only on live TV.

Like

Reply

1 month ago

0

XfinityRichard

Official Employee

•

2.3K Messages

Thank you, @user_lfmezq I'm sorry for the trouble you are still experiencing. Are you getting any type of error code or error message?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

U

user_lfmezq

Visitor

•

3 Messages

No error message Still pixels sometimes really degrading the picture. Also no sound for a few seconds at times. Two TV s have this problem ever since your “upgrade”.

Like

Reply

30 days ago

0

XfinityKassie

Official Employee

•

2K Messages

user_lfmezq Got it! Thank you for the additional details. I'd like to take a look at the signal coming into your residence on the cable side. Can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

28 days ago

0

X1

user_lfmezq

Repair from update at my complex

XfinityEva

user_lfmezq

XfinityRichard

user_lfmezq

XfinityKassie

New to the Community?