Regular Visitor
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6 Messages
Rented movie with CC listed but no closed caption
I have rented two different movies in the last couple weeks that had no closed caption or CC that was several scenes behind making watching for hearing impaired impossible. Those need to be changed in the movie description indicating no CC or fixed so it is not lagging behind. Also I can't seem to find away to get those removed from my bill. This is not a new issue; it has happened before and I am tired of paying for movies my wife and mother can not view without the closed caption. I am familiar with setting up the CC for different venues and each time I have switched to another movie and the CC works fine. How do you correct these issues?
XfinityOrlandoM
Official Employee
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1.2K Messages
6 months ago
@cclfn
Could you please send us a direct message including your name, account holder name (if different), and the service address so we can get started. Myself or one of my awesome colleagues will respond as soon as possible.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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