Visitor
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1 Message
Remove TV Service and Keep Internet + Voice
I need help changing my current Xfinity plan.
I currently have Internet + TV + Voice and would like to remove TV service completely while keeping Internet and Xfinity Voice.
I would like to switch to 300 Mbps Internet + Xfinity Voice, with no TV service and no term contract.
The online Plan Builder will not allow me to complete the change because it says: “Please select a service to replace each service in your current plan.” It appears to require me to replace my existing TV service even though I want to remove TV completely.
I have already contacted Xfinity chat support, but I was told that the sales chat team does not have access to make this type of change.
Could an Xfinity Support representative please help me with this plan change?
XfinityBenny
Official Employee
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1.8K Messages
2 hours ago
@user_5g0i2w Thanks for adding a post. There may be a Triple Play bundle on the account, that requires keeping each service. The solution is to get a new promotion for your remaining services. If the online portal doesn't allow you to, we can do it. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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