Remove favorite channels from Guide after canceling premium subscription

Hi there @user_qtkotn, thank you so much for reaching out to us regarding your concerns of unable to remove Showtime from your favroties on your channel list. 

Here are the step to delete those channels that you no longer subscribe to from favorites in the guide or from the saved menu:
1. Select "My Subscription" from the information bar.
2. Choose "Unsubscribe" to cancel the subscription.
3. You will receive a confirmation message indicating that you have successfully unsubscribed from the channel. Please note that the delete option is not available for premium channels, but you can unsubscribe to remove them from your favorites or saved menu.
 
Please let us know if you have any other questions on this process. 

I have the same problem. From what I can see, all of the responses from the Xfinity forum tech support that I’ve read have the same useless answers that don’t work time and time again. They don’t know what they’re talking about. They apparently can’t understand the questions and they give bad suggestions and bad solutions.They should know that they aren’t right and won’t work. The Xfinity techs must think it’s funny to send people down a wrong path over and over again when they know it won’t work. I wouldn’t be surprised if they just sit back laughing, knowing they haven’t helped anyone. Except, these techs are probably A.I. and not real people anyway. Why can’t you give some actual solutions that you know will work?  I’ve tried all the previous suggestions from the posts and none of them work for me. Xfinity should either admit that the problem can’t be resolved or give us the actual solution. The repeated useless suggestions make the forum techs seem inept.