user_a66x7a that's definitely a snag when you're trying to get your TV set up! Thank you for reaching out via our Xfinity Community Forums. We're here to help get you pointed in the right direction. To get a better understanding of what's going on, could you tell us a little more about the situation?
Is this a brand new Xfinity remote, or has it been working previously?
Have you tried replacing the batteries in the remote? Sometimes that's all it takes!
What kind of TV are you trying to set up? (e.g., a new TV, an existing TV you've had with Xfinity, etc.)
Are there any lights flashing on the remote when you press buttons?
Have you tried pairing the remote to the TV? If so, what steps did you take?
The more information you can give us, the better we can assist you in getting your remote working and your TV set up. We're here to help get you up and running!
XfinityChristy
Official Employee
•
1.9K Messages
2 days ago
The more information you can give us, the better we can assist you in getting your remote working and your TV set up. We're here to help get you up and running!
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