U

Sunday, June 9th, 2024 12:55 PM

remote

i tried everything,  batteries,  reset and nothing works after updating tv?

Official Employee

 • 

915 Messages

10 days ago

Hello @user_nauo0z Thank you for reaching out to us on our Xfintiy Forums. I'm sorry to hear that everything stopped working after the update. I know this can be a nuisance when you are trying to watch a program.

Was this an update to the cable box or to the TV itself? Are you able to get a picture on the screen and change the channels? If the remote is not working for only the TV now, it may need to be paired with the TV again. You can find the steps here. There's also a great video in that link to guide you through the steps. Please let me know if that helps. 

forum icon

New to the Community?

Start Here