Hello @user_nauo0z Thank you for reaching out to us on our Xfintiy Forums. I'm sorry to hear that everything stopped working after the update. I know this can be a nuisance when you are trying to watch a program.
Was this an update to the cable box or to the TV itself? Are you able to get a picture on the screen and change the channels? If the remote is not working for only the TV now, it may need to be paired with the TV again. You can find the steps here. There's also a great video in that link to guide you through the steps. Please let me know if that helps.
XfinityPaula
Official Employee
•
991 Messages
2 months ago
Hello @user_nauo0z Thank you for reaching out to us on our Xfintiy Forums. I'm sorry to hear that everything stopped working after the update. I know this can be a nuisance when you are trying to watch a program.
Was this an update to the cable box or to the TV itself? Are you able to get a picture on the screen and change the channels? If the remote is not working for only the TV now, it may need to be paired with the TV again. You can find the steps here. There's also a great video in that link to guide you through the steps. Please let me know if that helps.
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