This sounds like a pairing issue with the remote. I would love to help you out and see what we can do. Can you please private message me your full name? Thank you for posting to our forums. To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
Responses
CCAndrew
Diamond Problem Solver
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25.9K Messages
8 m ago
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ComcastMartin
Official Employee
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2.4K Messages
8 m ago
Hi there, @DJTMOM,
This sounds like a pairing issue with the remote. I would love to help you out and see what we can do. Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
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user_c34aaf
Visitor
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1 Message
2 m ago
My remote will not work, I’ve put new battery’s in it and nothing, can you send me a new one or do I have to pick one up at a Comcast office.
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