DJTMOM's profile

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1 Message

Mon, Oct 26, 2020 6:00 AM

Remote won’t turn on

Have a x11 remote and it won’t turn on. Flashes red. Changed batteries and that’s not issue. Help???



Diamond Problem Solver


25.9K Messages

8 m ago

Go to your local service center and pick up a replacement

Official Employee


2.4K Messages

8 m ago

Hi there, @DJTMOM


This sounds like a pairing issue with the remote. I would love to help you out and see what we can do. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.



1 Message

2 m ago

My remote will not work, I’ve put new battery’s in it and nothing, can you send me a new one or do I have to pick one up at a Comcast office.

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